Shipping and Delivery Policy
- Free express shipping on all orders within 1-2 working days.
- Free express shipping 2-4 business days on orders over 220€
- Orders under 220€ express shipping 2-4 working days cost 12,90€
- 2-4 days free express deliveries in orders cost 12,90€
- Your order will be prepared within 24-48 hours of purchase.
- Shipped from Madrid, Spain
Please note that the above delivery times are a best estimate only. Ancost is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
TAXES AND DUTIES
All orders placed from the Europe are shipped Duties & Taxes Paid from Australia. This means the final order amount you see at checkout, is the final amount you'll pay. There are no additional fees once your order arrives to Europe as this is covered by Ancost. However, please be aware that UPS may contact you to request your Social Security Number (SSN) in order to clear your package for delivery as required by the Europe Customs and Border Protection.
Rest of World
The shipping cost added to your order at the time of checkout does not include possible duties & taxes, which may be applied by customs in the country where the order is travelling to.
The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations on these costs.
Should you wish to return an item, Ancost is unable to refund any duties and taxes paid, as your payment was made directly to your local customs office. Please contact your local customs office to obtain your tax refund.
All Ancost purchases are tracked and shipped with UPS Express. As soon as your parcel has been dispatched, you will receive a tracking notification via email. In the event that no one is able to sign for your parcel, the courier will attempt to deliver at another time. You can also use UPS 'On Demand Delivery' service to reschedule your delivery, select an alternate address, and more. Please note that Ancost is not liable for any lost, damaged or stolen parcels during transit.
STILL HAVE A QUESTION ABOUT DELIVERY?
Check out our FAQs, email us at email@example.com or call + 34 646 431 839
Customer Care is available from Monday - Friday, 9am - 5pm CET
Return and Refund Policy
Returns will not be processed unless they go through our Returns Manager portal. HERE If you have problems with the portal, please contact us at firstname.lastname@example.org
We only accept returns and exchanges for orders within the European Union, Switzerland, Norway, Iceland and the United Kingdom.
Returns are accepted within 30 days of receipt of delivery.
International orders are final sale only and cannot be returned or exchanged.
ANCOST is not responsible for international shipments lost in transit.
Merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. ANCOST boxes are not to be used as shipping cartons.
Please note that return shipping charges will not be credited upon return.
Please ensure that your items are returned new, unworn and with all ANCOST and designer garment tags still attached.
Returns that do not comply with our policy will not be accepted and will be returned to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive an email confirmation when your return or exchange has been completed.
No price adjustments will be made for previous purchases.
All orders placed during sale periods and online promotions are final. No returns or exchanges are allowed. If merchandise is returned despite this policy, the items will be sent back to you.
In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (hereinafter, LOPD) and its implementing regulations, approved by Royal Decree 1720/2007, of 21 December (hereinafter, RLOPD), ANCOST informs the USER that the personal data provided at the time of registration, or any other data provided for access to some of the services of this WEBSITE will be included in files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established by ANCOST, or any other data provided in order to access some of the services of this WEBSITE will be incorporated into files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established between ANCOST and the USER; manage, administer, provide, expand and improve the services to which the user has decided to subscribe or register; adapt these services to improve their quality for the USER; design new services related to the previous ones; carry out statistical studies to design improvements in the services provided; send information about service updates; as well as sending, by traditional and electronic means, technical, operational and commercial information about the products and services offered by ANCOST currently and in the future.
The sending of personal data through the use of ANCOST's electronic forms or, where appropriate, e-mail messages, implies the express consent of the sender to the automated processing of the data for the purposes described above. The data on the contact form, if operational, are strictly necessary for ANCOST to be able to correctly deal with the request made by the USER.
The processing of personal data, as well as the sending of commercial communications by electronic means, are in accordance with the LOPD and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
ANCOST does not use spamming techniques and will only process the data transmitted by the user through the electronic forms provided on this WEBSITE or e-mail messages.
The USER, for his part, guarantees that the personal data provided to ANCOST are truthful and is responsible for notifying ANCOST of any change in them.
ANCOST has adopted the necessary technical and organisational technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss, processing or unauthorised access in accordance with the requirements of the RLOPD and endeavours to install other additional technical protection means and measures. However, the user must be aware that security measures on the Internet are not impregnable. If the USER wishes to express his/her refusal to the processing of his/her data for any of the purposes described above, he/she may do so at the time of registration by ticking the corresponding box, or by writing to ANCOST.
Likewise, the owner of the data may at any time exercise their rights of access, rectification, cancellation and opposition in accordance with data protection legislation.
The consent given by the USER for the processing of his/her personal data may be revoked at any time.
For any of the above actions, the USER may contact ANCOST at the e-mail address email@example.com, indicating "Data Protection" as the reference and providing proof of identity.
This Legal Notice regulates the general conditions of access and use of the website accessible at ancost.es (hereinafter, the Website).
Use of the website implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice. Consequently, the user of the website must carefully read this Legal Notice each time he/she intends to use the website, as the text may be modified at the discretion of the owner of the website, or due to a change in legislation, prudence or business practice.
1.- OWNERSHIP OF THE WEBSITE.
Name of the owner: ANAYELI ACOSTA
NIF (DNI): ES02591891K
Fiscal address: c/ Santa Engracia 50 28010 Madrid, Spain
The website provides users with access to information and services provided to those persons or organisations interested in them.
3.- ACCESS AND USE OF THE WEBSITE.
3.1.- Free access and use of the website. Access to the website is free of charge for its users.
3.2.- User registration. In general, access to and use of the website does not require prior subscription or registration of the users of the same.
4.- CONTENTS OF THE WEBSITE.
The language used by the owner on the website will be Spanish. ancostcollection.com is not responsible for the non-comprehension or understanding of the language of the website by the user, or its consequences.
ancostcollection.com may modify the contents without prior notice, as well as delete and change these within the web, as the way in which they are accessed, without any justification and freely, not being responsible for the consequences that they may cause to users.
It is forbidden to use the contents of the website to promote, hire or disseminate advertising or information of its own or of third parties without the authorisation of ancostcollection.com, or to send advertising or information using the services or information made available to users, regardless of whether the use is free or not.
The links or hyperlinks that third parties incorporate on their websites, directed to this website, will be for the opening of the full website, and may not state, directly or indirectly, false, inaccurate or misleading, nor engage in unfair or unlawful actions against ancostcollection.com
LIMITATION OF LIABILITY.
Both access to the website and the non-consensual use that may be made of the information contained therein is the sole responsibility of the user. ancostcollection.com not liable for any consequence or damage that may arise from such access or use. ancostcollection.com not responsible for security errors that may occur or damage that may be caused to the user's computer system (hardware and software), or files or documents stored therein, as a result of:
The presence of a virus in the user's computer used to connect to the services and contents of the website.
A malfunction of the browser.
And / or the use of outdated versions of it.
ancostcollection.com is not responsible for the reliability and speed of the hyperlinks that are incorporated into the web for the opening of others. ancostcollection.com does not guarantee the usefulness of these links, nor is it responsible for the content or services that the user can access through these links, or the proper functioning of these websites.
ancostcollection.com will not be responsible for viruses or other computer programs that damage or may damage the computer systems or equipment of users to access its website or other websites that have been accessed through links on this website.
6.- USE OF "COOKIE" TECHNOLOGY.
7.- INTELLECTUAL AND INDUSTRIAL PROPERTY.
They are owned by ancostcollection.com, all rights of intellectual property of the website and the content it contains. Any use of the website or its contents must be exclusively private.
It is reserved exclusively to ancostcollection.com, any other use involving copying, reproduction, distribution, processing, public communication or any other similar action, all or part of the contents of the website, so that no user may carry out these actions without the prior written permission of ancostcollection.com.
8.- APPLICABLE LAW AND COMPETENT JURISDICTION.
This Legal Notice shall be interpreted and governed in accordance with Spanish law. ancostcollection.com and users, expressly waiving any other jurisdiction that may apply, submit to the courts and tribunals of the domicile of the user for any dispute that may arise from access or use of the website. In the event that the user is domiciled outside Spain, ancostcollection.com and the user, expressly waiving any other jurisdiction, submit to the courts and tribunals of the domicile of Madrid.
We are committed to ensuring that our website is accessible to everyone, regardless of their abilities or disabilities. We strive to provide a user-friendly and inclusive experience for all visitors. We are actively working towards complying with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which provide a framework for web accessibility that is recognized and respected worldwide.
We understand that accessibility is an ongoing process, and we are continuously working to improve our website's accessibility. Our team regularly reviews and updates the website to address any accessibility issues that may arise.
We welcome feedback from users regarding the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact our support team at firstname.lastname@example.org. We are committed to making necessary adjustments to enhance the user experience for everyone.
Ancost utiliza cookies, incluidas cookies de terceros, por razones funcionales, de análisis estadístico, para personalizar su experiencia, ofrecerle contenidos orientados a sus intereses particulares y analizar el rendimiento de nuestras campañas publicitarias.
Para más detalles sobre nuestra Política Global de Privacidad, consulte la sección "AVISOS LEGALES" haciendo clic en el enlace "ASUNTOS LEGALES Y DE PRIVACIDAD". Ambos enlaces se encuentran en la parte inferior del sitio web ancostbrand.com